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here for
each other

Every day is an opportunity for continued growth, wellbeing and meaningful experience

 

Each crease on your face tells a story of rich experience that goes with a life well lived. Knox Home gives you the opportunity for that story to well and truly continue – because aging is less about decline and more about continuing to grow.

At our place there’s a little more understanding and care. There’s more companionship and joy. There are more new opportunities and worthwhile experiences to enjoy. Knox allows you to share in our busy community and simply relish more living.

Welcome to your place.

We are a little alternative

Knox is a care home and hospital in Epsom, Auckland for elders and younger adults who live with physical disability.

As a Charitable Trust with over 100 years of service to the Auckland community, Knox has never forgotten that our service to the community is about people.

In 2009 we adopted the Eden Alternative, a philosophy of care dedicated to placing elders at the centre of all we do. Eden Alternative principles uniquely guide us to transform the lives of our residents and team.

Every day is a gift. Our mission is to make sure we add more to the fulfillment and enjoyment of every single one.

Good care for the good life
Summary of 80 residents surveys

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Your health condition needn't define your life

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"My everyday care requires a huge amount of trust."

So does jumping out of a plane.

Claire has a wheelchair to get around, but that hasn’t stopped her ticking one more thing off her to-do list. Back in the 1980s Claire enjoyed solo skydiving and she had been reminiscing about it with residents and staff. A challenge from a counselling service to participate in their ‘Jump for Courage’ fundraiser saw Claire jump at the opportunity. She raised $1200 in pledges for the charity and thoroughly enjoyed the day with family, friends, residents and staff supporting and cheering her on.

 

NEWS

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Visiting returns with new self-booking system

 

26 April 2022

 

Dear Residents and Families


Over the past weeks we have asked families to make requests to visit by email. This process will change from today when we move to a self-booking process.
 

Access to the appointment system is via our website: www.knox.co.nz. Look for the VISITOR BOOKING SYSTEM button in the yellow box at the top of this page. Click the button and a new web page will open. Make your booking by clicking on the BOOK NOW button. You will be given options of the time you want in the home you want to visit.


We ask that families share this information with others and also assist those who may need help in making an on-line appointment.


If visiting from overseas please contact visits@knox.co.nz to ensure your visits are arranged ahead.


If you are unable to manage the web-based Visitor Booking process you can either email or ring 09 5233119. Our Registered Nurses will not be able to do this for you.
 

All visits are to be by appointment only, casual “drop-ins” cannot be accommodated.
 

• Make your appointment 24 hours in advance and can be made one week in advance.
• Visiting is between 10-12 midday and 2-6pm daily. The 2pm start reflects a 2-hour period for lunch and resident’s rest time
• Visiting ends at 6pm
• Each home has a separate booking page / calendar

 

To book a visit to see a resident
• Residents at Elizabeth Knox Home and Hospital are able to have one scheduled visit per day. This visit may include up to two people.
• Visits can last for up to 1 hour and will take place in the resident’s room
• Medical grade masks are to be worn.
• Unvaccinated visitors can now visit with some restrictions, see below.


How it works
• Each resident can have one visit per day and 2 visitors can visit during this time
• We ask that you keep visits to under an hour
• Visits will take place in the resident’s room
• Do not make visits to other resident’s rooms or communal areas which include internal courtyards

 

Before the visit
• Make your booking at least 24 hours in advance through the booking system and these can be made 1 week in advance
• Do a RAT (Rapid Antigen Test) test at home on the day of the visit

 

On the day of the visit
• If you are feeling unwell or have been exposed to anyone who may be unwell, please cancel the visit
• Bring a medical grade mask and a photo of your RAT test result on your phone. Please note, cloth masks are no longer acceptable

 

On arriving at Knox
• Visitors to Puriri Home may present directly at Puriri Home for checks
• All other visitors to Knox, please go to Reception in the main building
• You will be required to have your temperature taken and show your RAT test result

 

During the visit
• Please keep your mask on at all times
• Visit times are allocated for a maximum of 1 hour to allow for signing in and out, and screening
• Please go straight to the resident’s room, do not stop and talk to other residents or go into their rooms or the communal areas.
• Please keep windows open to assist air flow during your visit
• Refreshments are not to be shared as masks must remain on

 

Unvaccinated visitors can visit with the following restrictions:
• You must do a RAT test at the door supervised by Knox staff
• Visits are outdoors whenever possible

 

Visitor’s checklist
• A photo of your RAT test taken the morning of your visit
• A medical grade mask to be worn during the visit
• Social distancing of at least 1 meter apart is required
• Children under 12 years can visit if fully vaccinated. They must be supervised with one fully vaccinated person and wear a mask
• Please cancel your visit if you are feeling unwell or have any cold or flu-like symptoms

 

• Visitors who are unvaccinated can visit outdoors if they have a Knox staff supervised negative RAT test. The unvaccinated visitors must phone Reception before they visit
• Book your visit time via the web portal

 

Staff will continue to make contact with you on matters relating to your family member’s health and they will support residents with Zoom or Skype contact. Arrangements for visits when a resident is acutely unwell will be managed by the Clinical Team, this process is unchanged.
 

We thank you for your support of our efforts to keep residents well.

Warm regards

Jill Woodward

CEO

More Covid-positive residents in Tawa Home

 

11 May 2022

 

Dear Residents and Families

I am writing to update you that we now have more resident cases of COVID-19 in Tawa Home. These residents are all being appropriately treated and room isolated. In addition to the previously described precautionary measures we have in place, we are now restricting visiting to both Tawa and Weka Homes. This change has been necessitated by the geographical proximity of the two homes and that access to Weka Home at the moment is only through Tawa Home.


As has always been our practice when a home is closed to visitors, exemptions can be made for visiting residents in their last days of life and this will be communicated direct by the care team with any affected families. The precautions taken for these families include mask wearing at all times and visiting only in the resident’s room.


We believe our current precautions are such that self-booked visits to other than Tawa and Weka Home may continue. Please continue to bring evidence of your recent negative RAT, wear masks at all times and stay out of communal areas.


Our team are continuing largely with “business as usual” in relation to Lifestyle and Leisure, Physiotherapy/OT. We have reduced mixing of residents of different homes while maintaining the focus on meaningful activity and our usual focus on wellbeing.

 

When the situation at Knox changes we will be in touch with you.

 

Thank you for your support at this time.

Kind regards

Chislon Gabriola

Care Leader