here for
each other
Every day is an opportunity for continued growth, wellbeing and meaningful experience
Each crease on your face tells a story of rich experience that goes with a life well lived. Knox Home gives you the opportunity for that story to well and truly continue – because aging is less about decline and more about continuing to grow.
At our place there’s a little more understanding and care. There’s more companionship and joy. There are more new opportunities and worthwhile experiences to enjoy. Knox allows you to share in our busy community and simply relish more living.
And, Knox residents know they can rely on our committed team of doctors, nurses, care partners, physios, OTs and lifestyle and leisure team.
Welcome to your place.
Good care for the good life
Summary of 80 resident's surveys
Proudly Different, Deeply Caring
Knox is a care home and hospital in Epsom, Auckland, providing support for both elders and younger adults living with physical disabilities.
As a Charitable Trust with over 110 years of service to the Auckland community, Knox has always understood that true care is about people — their dignity, their needs, and their stories.
Our approach is shaped by The Knox Way, a philosophy of care that places each resident at the heart of everything we do.
We believe every day is a gift — and our mission is to make each one more meaningful, joyful, and fulfilling.
"My everyday care requires a huge amount of trust."
So does jumping out of a plane.
Claire has a wheelchair to get around, but that hasn’t stopped her ticking one more thing off her to-do list. Back in the 1980s Claire enjoyed solo skydiving and she had been reminiscing about it with residents and staff. A challenge from a counselling service to participate in their ‘Jump for Courage’ fundraiser saw Claire jump at the opportunity. She raised $1200 in pledges for the charity and thoroughly enjoyed the day with family, friends, residents and staff supporting and cheering her on.
NEWS
Lodge Demolition
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Our Lodge building on Market Road has been vacant for some time and has recently been used only for storage, and is now being planned for demolition.
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Once the building has been cleared of stored items, the works will involve licensed asbestos removal followed by demolition to ground level. The works are expected to take around two weeks and are likely to occur in July. We will confirm dates as soon as they are finalised.
What residents and families may notice:
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Temporary fencing and exclusion zones around the Lodge area.
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Some noise during parts of the day.
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Contractor vehicles entering and leaving the site.
Your reassurance:
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All asbestos work will be carried out by licensed contractors.
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Independent clearance testing will be completed before demolition begins.
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The work area will be securely separated from resident and visitor areas at all times.
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There is no impact on resident care, services, or living areas.
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We will monitor the works closely to minimise disruption. Safety remains our highest priority.
Guidelines for visitors
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1. Visitors Must Sign-In
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We are required to maintain a visitor register as it is a Health and Safety requirement and these will be in the homes for Puriri, Kawakawa and Harakeke. All other homes signing in is at Reception. Please also supply vehicle registration numbers as we continue to have problems with vehicles blocking access by emergency vehicles and others and if cannot identify owners these may be towed.
2. Visiting
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We do have visiting hours and adherence to these hours provides a “quiet period” in the middle of the day to enable a calm and restful environment as requested by residents.
Visiting Times
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10am – 11:30am
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2pm – 8pm
We urge visitors to observe these times as we are all committed to honouring the request made by residents for a quiet period in the middle of the day. In exceptional circumstances visiting outside these times may be accommodated with prior agreement with the Senior Home Lead: email Ivy
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Residents have also requested that to enable a quiet and undisturbed dining experience there be no visitors in the dining room at meal-times.
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Therefore if you are visiting at dinner time, this visit is to be in your family member’s room, or some other spot at Knox not the dining room.
3. Physiotherapy
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We also ask that there are no visitors to the Physiotherapy Gym. If you wish to discuss specific matters relating to your family member with a Physiotherapist, they will be happy to chat on the phone.
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Best wishes and many thanks for your continued support.
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Rachel's journey
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About four year’s ago, Rachel Boswell joined Knox Home as a Care Partner. She had spent most of her adult career in customer service in the storage facility and software industries. She had taken a few years off to nuture two children, so delving into aged care was something a little different.
When you dig down into Rachel’s life, there is an obvious thread of service, resolve and curiosity.
Born and bred in Tauranga, Rachel left school at a fairly young age to experience the world. No doubt her father’s career in the merchant navy and his tales of far off places had its influence. Rachel took a Nanny position in Baltimore in north-east US. This was followed by bartending in New York where the patrons nicknamed her Zena Warrior Waitress.
After a couple of years of travel and work back and forth between the US, Ireland and England, Rachel grew up and drank in a mass of experiences which have clearly strengthened her.
A new career
Rachel enjoyed the Care Partner role but was approached by managers to consider switching to the Lifestyle and Leisure team at Knox after two and a half years or so.
“I loved the new role and have continued to thoroughly enjoy the relationships we form with residents. It’s rewarding to be sparking their passions,” said Rachel, “I go home knowing I’ve added something to their lives.”
Opportunity Knox
“We recognised Rachel’s abilities and felt sure that further education would add to her professional development,” said Knox Home’s, Margaret Brown.
Rachel was invited to enrol in the Apprenticeship Programme and complete a Level 4 Certificate in Health and Wellbeing.
“At first, I hesitated. It had been 35 years since I last studied, and with a full-time job and family responsibilities to juggle, doubts began to arise.”
With the encouragement and support of Knox, Rachel got underway.
Reward for all
“Looking back, I couldn't be more grateful that I did. It was a journey filled with challenges, but ultimately, incredibly rewarding. With each assessment, I found myself growing more confident; overcoming obstacles and mastering new skills fuelled my determination.”
“Today, I feel incredibly proud of my accomplishment. I've proven to myself that with hard work, anything is possible. I am thankful to Elizabeth Knox Home and Hospital for the continuous support and belief in me.”