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here for
each other
Every day is an opportunity for continued growth, wellbeing and meaningful experience
Each crease on your face tells a story of rich experience that goes with a life well lived. Knox Home gives you the opportunity for that story to well and truly continue – because aging is less about decline and more about continuing to grow.
At our place there’s a little more understanding and care. There’s more companionship and joy. There are more new opportunities and worthwhile experiences to enjoy. Knox allows you to share in our busy community and simply relish more living.
And, Knox residents know they can rely on our committed team of doctors, nurses, care partners, physios, OTs and lifestyle and leisure team.
Welcome to your place.
Good care for the good life
Summary of 80 resident's surveys
We are a little alternative
Knox is a care home and hospital in Epsom, Auckland for elders and younger adults who live with physical disability.
As a Charitable Trust with over 100 years of service to the Auckland community, Knox has never forgotten that our service to the community is about people.
In 2009 we adopted the Eden Alternative, a philosophy of care dedicated to placing elders at the centre of all we do. Eden Alternative principles uniquely guide us to transform the lives of our residents and team.
Every day is a gift. Our mission is to make sure we add more to the fulfillment and enjoyment of every single one.
"My everyday care requires a huge amount of trust."
So does jumping out of a plane.
Claire has a wheelchair to get around, but that hasn’t stopped her ticking one more thing off her to-do list. Back in the 1980s Claire enjoyed solo skydiving and she had been reminiscing about it with residents and staff. A challenge from a counselling service to participate in their ‘Jump for Courage’ fundraiser saw Claire jump at the opportunity. She raised $1200 in pledges for the charity and thoroughly enjoyed the day with family, friends, residents and staff supporting and cheering her on.
NEWS
Guidelines for visitors
Dear Families
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From 15 August 2023 the requirement to wear a mask in health care facilities was lifted.
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Knox welcomes this move but do ask that visitors with any ‘flu like symptoms do not visit Knox.
We will require any of our team with COVID-19 to remain home for 5 days or until well and ask the same of families of Knox residents testing positive to COVID-19. In the event of a resident testing positive, we will ask visitors and team to wear masks in that Home.
The following remain in effect:
1. Visitors Must Sign-In
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We are required to maintain a visitor register as it is a Health and Safety requirement and these will be in the homes for Puriri, Kawakawa and Harakeke. All other homes signing in is at Reception. Please also supply vehicle registration numbers as we continue to have problems with vehicles blocking access by emergency vehicles and others and if cannot identify owners these may be towed.
2. Visiting
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We do have visiting hours and adherence to these hours provides a “quiet period” in the middle of the day to enable a calm and restful environment as requested by residents.
Visiting Times
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10am – 11:30am
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2pm – 8pm
We urge visitors to observe these times as we are all committed to honouring the request made by residents for a quiet period in the middle of the day. In exceptional circumstances visiting outside these times may be accommodated with prior agreement of Chislon Gabriola – Care Leader: email Chislon
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Residents have also requested that to enable a quiet and undisturbed dining experience there be no visitors in the dining room at meal-times.
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Therefore if you are visiting at dinner time, this visit is to be in your family member’s room, or some other spot at Knox not the dining room.
3. Physiotherapy
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We also ask that there are no visitors to the Physiotherapy Gym. If you wish to discuss specific matters relating to your family member with a Physiotherapist, they will be happy to chat on the phone.
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Best wishes and many thanks for your continued support.
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New Totara Home opened!
Minister of Health The Hon. Dr Shane Reti officially opened the new 64-bed Totara Home on 10 July.
He was joined by Associate Minister of Health and Minister of Seniors, Casey Costello, ACT Leader and local MP David Seymour, MP Paul Goldsmith as well as Auckland City Deputy Mayor Desley Simpson.
The main lounge was full to overflowing with residents, families, staff and guests including representatives from the designers, contractors and contributors who have all had a part to play in bringing this huge project to fruition since it's inception in 2017.
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The welcome from residents was delivered beautifully by Trevor Bending and followed by Rose Lightfoot.
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Relatives of both Dr Reti and Casey Costello have been resident at Knox in the past, so had first hand knowledge of Knox. Both expressed their thanks to Knox for their care.
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Dr Reti spoke about providing the community with health resources and delivery of quality care in a timely manner. On his tour of Knox Homes, he seemed most interested in the progress that the design of the latest new homes had brought to the lives and health of residents.
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The unveiling of the new building plaque under the Port Cochere by Dr Reti was followed by the ribbon cutting to signify the opening of Totara Home.
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A tour of the new homes really does impress and there was no shortage of compliments.
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It has been a significant project and we now​ look forward to welcoming new residents to our warm new home for rest home, respite, post-operative and palliative care.
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Click to find out more about new Totara Home.
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If you would like any further information, please contact Megan Bell by email or phone.
Rachel's journey
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About four year’s ago, Rachel Boswell joined Knox Home as a Care Partner. She had spent most of her adult career in customer service in the storage facility and software industries. She had taken a few years off to nuture two children, so delving into aged care was something a little different.
When you dig down into Rachel’s life, there is an obvious thread of service, resolve and curiosity.
Born and bred in Tauranga, Rachel left school at a fairly young age to experience the world. No doubt her father’s career in the merchant navy and his tales of far off places had its influence. Rachel took a Nanny position in Baltimore in north-east US. This was followed by bartending in New York where the patrons nicknamed her Zena Warrior Waitress.
After a couple of years of travel and work back and forth between the US, Ireland and England, Rachel grew up and drank in a mass of experiences which have clearly strengthened her.
A new career
Rachel enjoyed the Care Partner role but was approached by managers to consider switching to the Lifestyle and Leisure team at Knox after two and a half years or so.
“I loved the new role and have continued to thoroughly enjoy the relationships we form with residents. It’s rewarding to be sparking their passions,” said Rachel, “I go home knowing I’ve added something to their lives.”
Opportunity Knox
“We recognised Rachel’s abilities and felt sure that further education would add to her professional development,” said Knox Home’s, Margaret Brown.
Rachel was invited to enrol in the Apprenticeship Programme and complete a Level 4 Certificate in Health and Wellbeing.
“At first, I hesitated. It had been 35 years since I last studied, and with a full-time job and family responsibilities to juggle, doubts began to arise.”
With the encouragement and support of Knox, Rachel got underway.
Reward for all
“Looking back, I couldn't be more grateful that I did. It was a journey filled with challenges, but ultimately, incredibly rewarding. With each assessment, I found myself growing more confident; overcoming obstacles and mastering new skills fuelled my determination.”
“Today, I feel incredibly proud of my accomplishment. I've proven to myself that with hard work, anything is possible. I am thankful to Elizabeth Knox Home and Hospital for the continuous support and belief in me.”