and loving it

Every day is an opportunity for continued growth, wellbeing and meaningful experience


Each crease on your face tells a story of rich experience that goes with a life well lived. Knox Home gives you the opportunity for that story to well and truly continue – because aging is less about decline and more about continuing to grow.

At our place there’s a little more understanding and care. There’s more companionship and joy. There are more new opportunities and worthwhile experiences to enjoy. Knox allows you to share in our busy community and simply relish more living.

Welcome to your place.


Your health condition needn't define your life

Discover our Care Studios, where focused, supportive health care, comfortable surroundings and new opportunities are yours.

Elizabeth Knox Home and Hospital
新近落成更多养老设施(Puriri Home)并将于6月开放,
以独特的Eden Alternative 理念为更多长者提供服务。
预约电话:09-5233119  转接Chinese中文服务

We are a little alternative

Knox is a care home and hospital in Epsom, Auckland for elders and younger adults who live with physical disability.

As a Charitable Trust with over 100 years of service to the Auckland community, Knox has never forgotten that our service to the community is about people.

In 2009 we adopted the Eden Alternative, a philosophy of care dedicated to placing elders at the centre of all we do. Eden Alternative principles uniquely guide us to transform the lives of our residents and team.

Every day is a gift. Our mission is to make sure we add more to the fulfillment and enjoyment of every single one.


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"My everyday care requires a huge amount of trust."

So does jumping out of a plane.

Claire has a wheelchair to get around, but that hasn’t stopped her ticking one more thing off her to-do list. Back in the 1980s Claire enjoyed solo skydiving and she had been reminiscing about it with residents and staff. A challenge from a counselling service to participate in their ‘Jump for Courage’ fundraiser saw Claire jump at the opportunity. She raised $1200 in pledges for the charity and thoroughly enjoyed the day with family, friends, residents and staff supporting and cheering her on.



New Level 1 Visiting


Thank you for your collective efforts over the past months toward the elimination of COVID-19. This has supported our efforts to keep residents, team and community safe.


Contact Tracing Continues
Alert Level 1 measures announced for 9 June onwards require that we maintain contact tracing and this requires we keep a register of visitors. We will continue with our current system where you either scan the QR code or sign the paper sheet.


Visiting Hours Trial to provide Quiet Time
During Level 4 and 3 we surveyed residents and team regarding their wellbeing and  responses to the restrictions we had in place. We will share the detail of these surveys in the next KnoxLife newsletter.

Some of the feedback referred to “calm” and “quiet” as being positives of “lockdown”. Knox Home is the resident’s home and they have explained that at times they can feel overwhelmed by the level of activity and noise created by visiting.


Therefore, in discussion with the Resident’s Committee, we will trial a 3 month period of new Visiting Hours. The intention is to provide a “quiet period” in the middle of the day to enable a quiet and restful environment for residents.

Other feedback included how much resident’s appetites, meal-time enjoyment and independence improved by having a very quiet dining experience.

For this reason we ask that if you are visiting at dinner time then you visit in your family member’s room, not the dining room. We are also aware that many residents are self –conscious of dining in front of strangers.

Visiting Hours extended to:

• 10am – 11am
• 2pm – 6pm

Please, no visits to the Gym
There are also changes in the way the Physiotherapy Gym is operating and we ask that you don’t visit the Gym. If you wish to discuss specific matters relating to your family member then Karen or Rosie will be happy to chat on the phone.

No Visiting if you have ANY flu or cold-like symptoms

Please do not visit Knox at all if you have ANY flu or cold-like symptoms as we must be meticulously careful about ALL infections.


There are no restrictions on you taking your family members out.

Many thanks for your assistance and we will adapt the signing in process once this is able to be safely eliminated.

Warm regards
Jill Woodward

Chief Executive Officer

Police pay resident birthday visit


Resident May Mackey turned 100 this week. Inspector Scott Webb (also President of the Auckland Police Pipe Band) brought the party with them to celebrate with May.


Click here to watch the video.


In 2018, May was awarded the Queen’s Service Medal for services to prisoners' support throughout her life. May Mackey worked as matron of a number of hostels supporting and providing guidance to young Māori men and women coming to Auckland to seek employment or to learn trades. She established the United Māori Mission Choir, made up of past and present hostel men and women. Later, she became a prison visitor in the Department of Corrections Kaiwhakamana kaumatua volunteer programme.


And now another extraordinary achievement at her 100th birthday. Congratulations May!

Good care for the good life


You may not know, but the health and wellbeing of Knox residents is continuously analysed to monitor key elements of their care and lives in our community. It is worth noting that more than 70% of Knox residents require hospital-level care.


Every quarter we produce a report based on InterRai Assessments and QPS Benchmarking. The statistics reflect some meaningful trends that we have been consistently seeing in the reports.


A summary of the January - March 2020 report from 80 assessments shows that Knox residents:


• Have higher need for care and assistance than the national average: 55% Knox residents are “extensively dependent (or greater)” vs 44% nationally.

• Display less aggressive behaviour: 74% Knox residents had “no instances” vs 63% nationally.

• Have greater health stability: 78% experience no symptoms or have minimal health instability vs 68% nationally.

• Are less depressed: 75% score 0 or 1 on the 12-point Depression scale vs 62% nationally.

• Experience less pain: 95% report “no pain” or “less than daily” pain vs 88% nationally.


Furthermore, our tracking shows that Knox residents have:


• Fewer falls with injury: Knox ranked 2nd out of 195 in Australasia. Have been consistently below the NZ and Australasian mean for the past 5 years and have remained below 2% since 2016.

• Fewer pressure injuries: Below the NZ and Australasian benchmark for nearly 3 years.

• Fewer wound and skin infections: Well below the Australasian benchmark for over 2 years.

• Less unplanned weight loss: Knox ranked 2nd out of 156 for the most recent quarter.


So, what does this mean? Even though Knox Residents have higher care needs, they experience greater health stability, are happier, experience less pain and display less frustration arising from unmet needs.


We acknowledge that not everyone’s experience will be reflected in these statistics, but by making these assessments we have a process of continually monitoring the health and wellbeing of the Knox community so that we can continually improve our performance and ultimately, the lives of residents.


10 Ranfurly Road

Epsom, Auckland


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09 523 3119



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Elizabeth Knox Home and Hospital is a registered Charitable Trust - No. CC20460

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