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ABOUT US

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Frequently asked questions

  • What can I bring with me to Knox?
    Space in your new room is limited but residents in Whio, Kiwi, Kereru and Kowhai Homes are welcome to bring their own televisions (up to 26”). Televisions are already installed in the rooms of Nikau House and Puriri Home. Bring your favourite chair or smaller items of furniture too.
  • What about my personal treasures like photographs or artwork?
    Your new room is part of your home. Photographs and artwork can be hung on the walls. Our maintenance staff will help you to put these up.
  • Do I need to bring my own bed, or dresser for storage?
    No. Each room is furnished with a bed and set of drawers. Rooms have built-in wardrobes too.
  • Can I bring electric appliances?
    There is no need for any kitchen appliances as we have fully equipped resident kitchens throughout Knox Home for your use. If you have anything like electric clocks or electric blankets, our maintainance staff may need to check that they are safe to operate.
  • Can I transfer my Auckland home telephone number?
    Yes. There is a private phone available in each room.
  • Can I have SkyTV?
    Yes. A separate Sky decoder can be installed in your room. There is a small fixed annual cost for access to the central satellite system which we provide and maintain. SkyTV invoices you for the individual package you select.
  • Do you have WiFi available?
    Yes, free basic Wi-Fi is available for residents and visitors. Free WiFi is provided at slower speed and restricted bandwidth which is adequate for emailing and light browsing of the internet. For a faster, reliable WiFi service with unlimited data and high bandwidth residents can pay a monthly fee. This service is best if you are streaming movies and Netflix, accessing cloud-based apps, making and receiving video calls from family and friends.
  • Am I able to make my own meals, snacks or do a bit of baking?
    Our own chef and catering team provide breakfast, lunch and dinner as well as morning and afternoon tea. However, residents can also prepare their own food or make a cup of tea for themselves, fellow-residents or their family. Facilities and ingredients are available in several resident kitchens throughout the home.
  • Am I able to do my own laundry if I want to?
    Knox Home includes central laundry service for all of your needs. However, we also provide laundries for any personal washing you may wish to do.
  • Are there nurses on site?
    Yes, there are Registered Nurses at Knox 24 hours a day, 7 days a week.
  • Do you have a doctor visit every day?
    A doctor makes a house call to Knox every morning and is available whenever necessary.
  • Do you have physiotherapists and occupational therapists on site?
    Yes, we have our own qualified teams working Monday to Friday.
  • Do you have a secure dementia unit?
    No.
  • Do you have a visiting optometrist?
    Yes.
  • Do you have a visiting dentist?
    Yes.
  • Do we have regular outings for residents?
    Yes. Our Leisure and Lifestyle Team are the main coordinators.
  • What are Reception opening hours?
    Monday - Friday, 8:00am - 4:30pm.
  • How many residents are at Knox?
    Approximately 215.
  • What security measures does Knox have?
    The entire facility has smoke detectors and sprinkler systems to ensure the safety of residents, staff and visitors. Nightly security patrols are in place.
  • Do you have a hairdresser on site?
    Yes, on Wednesdays, Thursdays and Friday mornings.
  • What are the visiting hours?
    General visiting hours are currently between 10am – 11:30am and 2pm – 8pm. Knox continues to be “visitor-free” between 11:30 – 2pm as this enables lunch and a quiet time for rest. If you are visiting at dinner time, Please visit in your family member’s room as dining rooms remain “visitor-free” during meals.
  • Is there parking for visitors?
    We have a generous number of parking spots available on a first come, first served basis. Use the Gate 1 entrance at 10 Ranfurly Road only.
  • Can family or friends take residents out?
    Yes they can, just let the nurse know.
  • Is there a brochure I can get my questions about living at Knox answered?
    Yes. We have the More About Your Home brochure available to read online or in printed form from Knox. It's the guide for all residents living at Knox which answers most questions about daily life here. Click on this link
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