VISITING & FAMILIES

Guidelines for visitors

Visiting Elizabeth Knox Home and Hospital in Epsom, Auckland. Families are welcome every day.

1. Visitors must sign in

We are required to maintain a visitor register as it is a Health and Safety requirement and these will be in the homes for Puriri, Kawakawa and Harakeke. All other homes signing in is at Reception. Please also supply vehicle registration numbers as we continue to have problems with vehicles blocking access by emergency vehicles and others and if cannot identify owners these may be towed.

2. Visiting

We do have visiting hours and adherence to these hours provides a “quiet period” in the middle of the day to enable a calm and restful environment as requested by residents.

Visiting times

• 10am to 11.30am

• 2pm to 8pm

We urge visitors to observe these times as we are all committed to honouring the request made by residents for a quiet period in the middle of the day. In exceptional circumstances visiting outside these times may be accommodated with prior agreement with the Senior Home Lead: email Ivy.

Residents have also requested that to enable a quiet and undisturbed dining experience there be no visitors in the dining room at meal-times.

Therefore if you are visiting at dinner time, this visit is to be in your family member’s room, or some other spot at Knox not the dining room.

3. Physiotherapy

We also ask that there are no visitors to the Physiotherapy Gym. If you wish to discuss specific matters relating to your family member with a Physiotherapist, they will be happy to chat on the phone.

Best wishes and many thanks for your continued support.

Need directions? Find your way around Knox.

Questions about visiting? Call 09 523 3119.